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We will deliver your items to the address you specify upon ordering your goods so please ensure that the address entered is accurate as we cannot accept any liability for any loss or damage to the goods once they have been dispatched.
We aim to dispatch your items within 7-10 working days of receiving your order, subject to stock availability. Please note that all cushions are usually handmade-to-order so please allow up to 14 days to receive these items.
Postage and Packing charge has been set at a single charge of £3.95 for orders under £100.00. We currently offer free delivery on all orders over £100.00 but you must enter discount code FREE100 for this to apply. If you experience any problems then please contact us directly at firstname.lastname@example.org and the shipping charge will be refunded manually. This applies to to UK mainland deliveries only. If you wish to order goods from outside this area please contact us directly and obtain a quote.
Orders placed after 3 pm will be dealt with the following working day and orders placed over the weekend, will be processed on Monday.
We genuinely hope you are delighted with your purchase, however in the instance that you aren’t then we will offer a refund or exchange provided it is in within 28 days of the purchase date. Please email email@example.com with your order ID and reasons for returning the item(s) and whether you wish to have a refund or exchange. Please make sure that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging. Unfortunately we can’t fulfil an exchange or refund if this isn’t the case.
All bespoke orders are made to your specific requirements and unless they arrive to you damaged we cannot accept returns.
When returning please ensure the parcel is packaged well to ensure the goods aren’t damaged upon return to us, in this instance we may not be able to offer the exchange or refund. We highly recommend that the returned parcel is sent with proof of postage and with a insured, registered delivery service as we are unable to accept liability for goods lost or damaged n transit to us.
All goods received that are faulty or damaged will be refunded or replaced. Please keep the original packaging and send us photographic evidence of the damaged packaging so we can claim from the postal courier.
All returns, except where the goods are faulty, are to be returned and paid for by the customer and the return postage is non-refundable.
Thank you for reading our delivery and returns policy.